Frequently Asked Questions

Shiply Egypt connects customers with independent travelers. Create a request or choose a matching trip, agree on the service and reward, and follow the deal's payment, shipment, proof, and delivery steps. Choose who buys the product; the traveler does not buy every shipment. SHEIN has a separate sequence.

For a product request, choose Customer buys or Traveler buys. With Customer buys, you purchase or send the goods to the traveler's receiving address when the deal permits shipment. With Traveler buys, the traveler purchases the agreed items after payment verification and uploads purchase proof. Sending a bag and SHEIN orders follow their own shipment steps.

Provide the product details, category, quantity, relevant links or photos, shipment weight where requested, route, dates, and delivery preferences. Choose who buys. If the traveler buys, enter the item price information required by the form. Accurate details help both parties agree on a suitable reward.

A published public request can be discovered by eligible travelers in the marketplace. A direct request starts from a particular traveler's trip and is private between the customer and that traveler in the normal marketplace flow. Match the trip's route, categories, and available service before sending it.

Compare active trips by route, travel dates, supported categories, capacity, pricing, verification status, and reviews. Discuss the product and handoff before accepting terms. A trip's advertised rate or starting reward is not automatically the total for your shipment.

Use the Send a bag service for customer-owned goods. Describe the contents and provide the requested shipment details, including weight and pickup preferences. Agree on the reward and delivery terms, then follow the deal's payment and receiving-address instructions. The bag's purchase value is not a traveler purchase reimbursement.

You can save a draft and finish it later. A draft is not the same as a published marketplace request. Review the service, buyer choice, item details, route, and pricing before publishing or sending a direct request.

Yes. Use the offer and counteroffer actions available on the request or deal to agree on reward and delivery terms. Some requests require negotiation because no applicable price can be calculated. An estimate or an opening offer is not an accepted agreement.

Enter the actual route and travel dates, available carrying capacity, accepted categories, supported services, pricing preferences, and delivery preferences. Keep the trip current. Customers need enough detail to decide whether their shipment fits your journey.

Travelers agree on a reward for carrying or purchasing and delivering the agreed goods. The reward is separate from product purchase reimbursement and from Shiply's fee. Check the deal's breakdown for your reward, any fee allocation, and the payout amount.

Yes. Configure the categories and services you accept on your trip. With category pricing, each configured category has its own rate and basis. Check the exact goods before committing; selecting a category does not establish that every product in it is permitted.

Follow the proof steps shown for your deal. Customer-owned shipments require confirmation of collection with proof. Traveler-purchase deals require purchase proof. SHEIN requires actual-weight proof after receipt. Delivery confirmation and payout review remain separate milestones.

Delivery confirmation can make the traveler eligible for payout. Shiply's payout review and completion rules still apply. Uploading payment proof or confirming collection does not itself release the traveler's payout, and this page does not promise a fixed processing time.

Keep your listing accurate and discuss any effect on accepted deliveries inside Shiply. Updating a trip does not replace the need to resolve existing deal commitments. Contact support if you cannot fulfill an agreed delivery.

Travelers submit passport, selfie, and flight documentation for platform review. Travelers do not need to be verified to publish a trip, but must complete traveler verification before committing to a deal. Submitting documents does not mean verification is approved; check your verification status and any requested corrections.

If you buy the product yourself, you pay Shiply the traveler's delivery reward plus your share of Shiply's fee. If the traveler buys it for you, you also pay the agreed product price. Check your deal's breakdown for the total before paying.

No. The traveler reward is one component. The customer may also pay the applicable Shiply fee and, when the traveler buys, the agreed product purchase amount. When the customer buys from a store, that store payment is separate from the Shiply delivery payment.

The traveler configures a rate and basis for each accepted category. A per-unit category rate is multiplied by quantity; a per-kg category rate uses the relevant item's shipment weight. Different categories can use different bases. Do not apply the lowest displayed category rate to every item.

Where the selected trip uses weight pricing, the reward estimate uses its configured rate and the shipment weight, with an applicable minimum reward where configured. Missing or unsuitable weight information may prevent an estimate. SHEIN final pricing uses actual weight through its own deal flow.

Quantity affects per-unit category rewards and the purchase amount when the traveler buys. Weight-based pricing uses the shipment weight required by that pricing basis. Enter accurate quantities and weights; do not assume two items always mean exactly twice the entire customer total.

A complete automatic estimate may not be available when a category is unconfigured, the category is Other, or required weight is missing. Follow the request's negotiation state and agree on a reward. A missing estimate does not mean delivery is free.

Not necessarily. A starting reward can represent a minimum or the lowest configured category rate. Your own item categories, quantities, weight, and agreed terms determine the applicable reward. Use the request breakdown rather than interpreting a trip card as a final all-inclusive quote.

An estimate helps start the request or negotiation. Accepted terms and the deal's payment breakdown are the reference for payment. SHEIN requires actual-weight confirmation before its final payment calculation. Review the displayed amount and components before transferring funds.

Do not assume a universal percentage from an old example or another service. Shiply's fee depends on the applicable service-fee configuration and deal calculation. Check the customer fee, traveler fee allocation where applicable, and total shown for your deal; this guide does not publish a fixed rate.

Shiply's current service-fee calculations use EGP. Check the currency displayed in the request and payment instructions. A store's product price in euros or another currency does not establish a delivery reward in that currency. Do not invent an exchange rate or convert an estimate into a payment instruction.

Identify the service, who buys, route or selected trip, exact items, categories, quantities, and weight where relevant. Include purchase amounts when the traveler buys. If no applicable reward can be calculated, negotiate it. Use the displayed Shiply fee and breakdown rather than an unsupported fixed price.

After agreement, the traveler saves the receiving address and the deal makes payment available. Pay the indicated Shiply receiving account and upload payment proof. Once Shiply verifies payment, follow the address-disclosure and shipment instructions in the deal. Do not apply this pre-shipment payment sequence to SHEIN.

For a Traveler buys deal, wait until Shiply verifies the customer's payment and the deal permits purchase. Then buy the agreed items and upload purchase proof. The customer paying a store directly belongs to the Customer buys flow and is not traveler purchase reimbursement.

Follow the payment instructions shown in Shiply and transfer the requested amount to the designated Shiply receiving account. Do not treat a traveler's personal account or a number given outside the deal as the platform's payment instructions. A customer's own store purchase is a separate payment.

Shiply supports manual transfer methods such as InstaPay, Vodafone Cash, and bank transfer. Use only the method and receiving-account details available for your current payment. Availability and account instructions should be read from the payment screen rather than an old guide.

No. Uploading proof submits a payment claim for manual review. Shiply may verify it, reject it, or request clarification. Wait for the verified or secured status shown in your deal before taking the next step that requires payment confirmation.

It means Shiply has verified the payment and recorded funds as secured in the deal's payment flow. It does not mean the traveler has already been paid or that delivery is complete. Follow the next milestone shown for your service.

Read the review message in the payment section and provide the requested correction or evidence through the available claim or clarification actions. Do not assume another transfer is needed without checking the current instructions. Contact support if the payment state is unclear.

No automatic refund outcome is promised here. Cancellation, failed delivery, and disputes are reviewed under the deal's state and Shiply's terms. Keep payment evidence and communication inside Shiply and contact support for a case-specific review.

For standard customer-owned delivery, the traveler saves the address as part of the deal and the address is revealed according to the payment and disclosure rules. Follow the shipment action when it becomes available. SHEIN's address is used before actual-weight calculation and payment; it follows a different sequence.

A message alone does not complete the collection milestone. The traveler uses the deal's collection action and submits the required proof after receiving customer-owned goods. The collection link opens the proof section; collection and final customer delivery are separate events.

Agree on a supported handoff method and location with the traveler, such as an airport or city meetup or home delivery where offered. Use the accepted deal's delivery details. A traveler's overseas receiving address is not the customer's final delivery location.

Use the deal's delivery confirmation process after receiving the agreed goods. Confirming receipt is distinct from the traveler collecting your shipment abroad or uploading purchase proof. If goods are missing or there is a problem, document it and contact support rather than confirming an event that has not happened.

Discuss the delay in the deal's Shiply conversation and keep relevant evidence. Contact support if the agreed delivery cannot be completed or a milestone is disputed. A trip date is not a guarantee against travel, store, or customs delays.

No. Shiply Egypt is a marketplace connecting customers and independent travelers, not a customs broker. Do not assume the displayed delivery reward includes every possible import charge. Check applicable official rules for your goods and route; this FAQ does not quote customs rates or guarantee clearance.

Check Shiply's terms and the applicable airline and official import rules before requesting or accepting the goods. Do not use Shiply for illegal, dangerous, counterfeit, or prohibited goods. Ask support about platform rules, but do not treat support or category selection as official customs permission.

No. Travelers do not need to be verified to publish a trip. They must complete traveler verification before committing to a deal. Publishing a trip does not mean the traveler is verified.

No. Verification is a trust signal based on document review. Check the traveler's profile, reviews, route, and agreed terms, and follow Shiply's payment and proof steps. Verified status does not guarantee product quality, customs clearance, or every deal outcome.

Read the verification review status and correction instructions, then resubmit the requested documents through Shiply. Do not represent a pending or rejected submission as verified. Contact support if you cannot understand or complete the requested correction.

Choose the SHEIN service and provide the order or bag information requested by its form. Agree on the traveler's rate and shipment terms. Use the deal's receiving-address instructions to arrange shipment, then follow actual-weight proof and payment steps. Do not use a generic product-purchase sequence for this service.

SHEIN follows agreement, receiving address, shipment arrival, traveler recording actual weight with proof, calculation from the agreed rate and actual weight, then customer payment and verification before delivery and payout. Its platform payment is not the standard pre-shipment payment sequence. Paying SHEIN for your purchase is separate.

No. The traveler records the actual shipment weight after arrival and provides proof. The final reward calculation uses the agreed rate and actual weight, with the applicable Shiply fee shown in the payment breakdown. An estimate helps planning but does not replace the actual-weight milestone.

No. SHEIN uses a negotiated rate in its own deal flow, including when the request starts from a specific trip. The shipment's actual weight is recorded later. Do not substitute a trip's generic category price or an unsourced flat charge for the agreed SHEIN rate. Older deals may have a stored reward ceiling; follow the calculation and review instructions shown in your own deal.

Once the actual-weight calculation and payment verification steps are completed, follow the deal's delivery instructions. Customer delivery confirmation and Shiply payout review still apply. Arrival at the traveler's receiving address does not mean final delivery to the customer is complete.