The definitive Shiply guide

How Shiply Works

Bring products from abroad safely through verified travelers.

Step-by-step workflows for customers and travelers — from request to delivery, with escrow protection throughout.

Customer journey

From request to delivery — every step protected by Shiply.

Create a Request

Tell travelers what you need. Your request becomes visible to matching travelers.

Product name
Budget
Deadline
Delivery location

Travelers Offer to Deliver

Verified travelers can accept your budget or send a counter offer. Compare multiple travelers before choosing.

Compare travelers using

Ratings
Reviews
Completed deals
Verification status

Negotiate (Optional)

Not happy with an offer? Negotiate directly inside Shiply. Both parties must agree before payment becomes available.

Secure Payment

Once you choose a traveler, payment is submitted to Shiply. The traveler does NOT receive money yet.

Protected by Escrow

Traveler Purchases Item

Traveler buys the item abroad. Purchase proof and receipts are uploaded to Shiply.

Delivery

Meet the traveler and receive your product.

Airport meetup
City meetup
Home delivery

Confirm Delivery

Confirm that the product arrived safely. Only then does the traveler become eligible for payout.

Leave a Review

Rate your experience. Reviews help maintain trust across the marketplace.

Traveler journey

Earn from your extra luggage space with verified, escrow-backed deals.

Create a Trip

Tell Shiply:

Departure country
Destination country
Available luggage
Categories you can carry

Browse Requests

View customer requests matching your route.

Accept Budget or Negotiate

Choose to accept the customer's budget or send a counter offer. Negotiate until both parties agree.

Accept Budget
Send Counter Offer

Wait for Escrow Verification

Do NOT purchase the item yet. Wait until Shiply verifies the customer's payment. This protects travelers from purchasing items before funds are secured.

Buy the Product

Purchase the requested item abroad. Upload proof of purchase.

Travel to your destination

Bring the item during your trip.

Deliver to Customer

Meet the customer and hand over the product.

Get Paid

After delivery confirmation, Shiply releases your payout.

What happens to my money?

Your payment follows a secure path — never directly to the traveler until delivery is confirmed.

Customer
Shiply Escrow
Traveler Purchases Item
Delivery Confirmed
Traveler Payout Released

Shiply protects both sides by ensuring funds are secured before purchases are made.

Frequently asked questions

Common questions about payments, escrow, verification, and delivery.

Funds may remain in escrow until delivery is confirmed or a dispute is resolved. Shiply may review the deal, payment proof, and communication history according to platform policies.

Looking for more answers?

View Full FAQ

Ready to start?

Join Shiply's trusted marketplace for cross-border delivery — whether you need something from abroad or you're traveling with extra space.

Create a Request Create a Trip